Get call details and metrics

curl https://api.rubrichq.io/api/public/v1/calls/call-abc-123 \
     -H "Authorization: Bearer <token>"

{
  "agent": {
    "id": 42,
    "name": "Customer Support Bot"
  },
  "analysis_status": "computed",
  "call_direction": "inbound",
  "call_end_reason": "completed",
  "call_identifier": "call-abc-123",
  "call_timestamp": "2026-03-09T10:00:00Z",
  "customer_number": "+15550001234",
  "duration_seconds": 87,
  "id": 1024,
  "label": "Billing query",
  "standard_metrics": [
    {
      "metric_key": "latency_ms",
      "status": "computed",
      "result_data": {
        "average_ms": 312,
        "p95_ms": 540,
        "turns": [
          {
            "turn": 1,
            "latency_ms": 295
          },
          {
            "turn": 2,
            "latency_ms": 328
          }
        ]
      }
    },
    {
      "metric_key": "user_interruptions",
      "status": "computed",
      "result_data": {
        "count": 1,
        "interruptions": [
          {
            "at_second": 22.4,
            "duration_ms": 800
          }
        ]
      }
    },
    {
      "metric_key": "silence_detection",
      "status": "computed",
      "result_data": {
        "ai_channel": {
          "count": 2,
          "total_ms": 3400
        },
        "user_channel": {
          "count": 1,
          "total_ms": 1200
        }
      }
    },
    {
      "metric_key": "word_per_minute",
      "status": "computed",
      "result_data": {
        "wpm": 148
      }
    },
    {
      "metric_key": "transcription_accuracy",
      "status": "no_recording"
    }
  ],
  "transcript": [
    {
      "role": "AI Assistant",
      "content": "Hello, thanks for calling support. How can I help you today?",
      "start_time": 0.5,
      "end_time": 3.2
    },
    {
      "role": "User",
      "content": "Hi, I have a question about my recent invoice.",
      "start_time": 3.8,
      "end_time": 6.1
    }
  ],
  "transcription_status": "completed"
}

Returns full call details including all computed metrics.

The id parameter accepts either the internal integer ID or the call_identifier string you provided at ingestion.

Poll this endpoint after POST /calls until analysis_status is "computed" or "failed".

Authentication

AuthorizationBearer

JWT token from RubricHQ Settings → API Keys

Path parameters

idstringRequired

Internal call ID or your call_identifier

Response

Call details with metrics

agentobject or null

analysis_statusenum or null

pending — analysis queued or in progress
computed — all metrics computed successfully
failed — analysis encountered an error

- `pending` — analysis queued or in progress - `computed` — all metrics computed successfully - `failed` — analysis encountered an error

Allowed values:

call_directionenum or null

Allowed values:

call_end_reasonstring or null

call_identifierstring or null

call_timestampdatetime or null

created_atdatetime or null

customer_numberstring or null

duration_secondsinteger or null

idinteger or null

labelstring or null

metadataobject or null

recording_urlstring or null

Presigned URL to the stored recording (valid for 1 hour).

standard_metricslist of objects or null

transcriptlist of objects or null

transcription_statusenum or null

pending — transcription not yet run (audio not yet available)
completed — transcript available (either provided or generated)
failed — transcription failed

- `pending` — transcription not yet run (audio not yet available) - `completed` — transcript available (either provided or generated) - `failed` — transcription failed

Allowed values:

Authentication

Path parameters

Response

Errors